Questions or feedback?
Email us at support@otiumplayer.com
Contact support
Email support@otiumplayer.com with your device model, operating-system version, Otium build/version, a short description and the steps that reproduce the issue. If helpful, attach a screenshot with account information and source details removed. Never send your provider password, complete playlist/stream URL, pairing code or recovery secret.
Where can I get Otium?
Otium is coming soon. Leave your email on the home page if you would like a launch notification. Public App Store and Google Play links are not available here yet. If you are already testing Otium, use the invitation or testing channel supplied to you. The launch list does not enroll you in testing or create an Otium account.
Does Otium include channels or a playlist?
No. Otium is a player for your own authorized sources. It accepts Xtream server credentials or a complete playlist/stream URL. Ask your provider about content availability, provider access or source-specific failures. Do not send source secrets to Otium support.
Why will a stream not play?
Check your connection and whether your provider access is still valid, then retry in the player. Availability and formats depend on the source and device. Browser playback additionally requires suitable CORS/HTTPS support and compatible codecs. Send us the error message and reproduction steps with sensitive details removed.
How are my connections and viewing data handled?
Provider-connection sync is optional, off by default and controlled in Account settings. It is separate from viewing-state processing. The Privacy Policy explains account records, local/session storage and the limits of early cross-device features. You can use the account/device controls to remove access or connections.
How do I delete my account or data?
In the app, open Account settings and choose Permanently delete account. You may need to sign in again directly. You can also request deletion by emailing support@otiumplayer.com from your account email address. The Account and data deletion page explains what is removed, what may remain and offline-device limitations.
Privacy and rights-holder requests
Send privacy questions, data requests or rights-holder notices to support@otiumplayer.com. For a rights-holder notice, identify the rights you hold and the specific issue. Otium does not host third-party streams and cannot remove content from a provider’s servers.